The J.D. Power and Associates 2011 CSI(Customer Service Index) Study has ranked Acura 4th among 12 luxury brands. For a second consecutive year Lexus took the top spot followed by Jaguar and Cadillac.
“The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer performance during the first three years of ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall customer satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up.”
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[Source: J.D. Power and Associates]