Acura is ranked in the top five and still above the luxury brand average in J.D. Power and Associates 2012 U.S. Customer Service Index (CSI) Study. Scoring 838 points out of a possible 1,000, Acura retains its fourth place position out of 12 nameplates in the luxury segment.
“The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall customer satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up.”
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[Source: J.D. Power and Associates]