Acura Ranked 4th in 2013 J.D. Power Customer Service Index Study

Acura Advance

For the fifth consecutive year, Acura is ranked fourth out of eleven luxury brands in J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study. Based on a 1,000-point scale, Acura received a score of 852, which is above the Luxury Brand average score of 846.

“The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up.”

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[Source: J.D. Power and Associates]

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