For the fifth consecutive year, Acura is ranked fourth out of eleven luxury brands in J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study. Based on a 1,000-point scale, Acura received a score of 852, which is above the Luxury Brand average score of 846.
“The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up.”
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[Source: J.D. Power and Associates]